Where is your store located?
Address, map and contact information.
How long will it take to receive my order?
FedEx may take 3-5 days to ship unless otherwise listed.
Pallet shipments may take 5-7 days to ship unless otherwise listed.
Special orders may take 10-14 days to ship unless otherwise listed.
What should I expect when ordering something that will ship on a pallet?
Shipping and handling charges are an additional charge unless otherwise specifically noted at the time of the sale. All shipping charges are non-refundable. Islands in the Sun BBQ., offers three types of shipping options. (1) Will Call at one of our shipping terminals, which is the most cost effective way to accept delivery. (2) A Commercial business address. All of our carriers are set up for business deliveries, providing you have either a loading dock or fork lift to remove the shipment from the truck. Our shipping companies will not unload your product for you. (3) Residential/Lift-Gate delivery to your home address is also an option. The shipping companies will deliver your shipment to your driveway only; they will not bring it into your home or move it to your desired location. This option is the most expensive due to the fact that the carrier must arrange for a specific delivery date and time. We do not guarantee any shipping times; although we will do our best to get the product to you as quickly as possible, sometimes factors occur beyond our control and may affect shipping times. If for any reason you cannot accept delivery of your shipment, after the order has shipped, any and all re-delivery, re-consignment and or storage fees will be the consumer’s responsibility. These fees can be costly, so please be sure you can accept delivery, once it reaches its final destination. Most orders received before 3:00PM MST will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday or holidays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Islands in the Sun BBQ, Inc. or other parties only as an estimate.
Please be sure to inspect your shipment before signing for it. Although freight damage is rare, it can occasionally happen. Any and all damage must be noted in writing on the freight bill/delivery receipt. It is the consumer’s responsibility to make sure that no damage has occurred, prior to signing for your shipment. Be sure to verify that you have the correct number of pieces. A packing slip is attached on each shipment and will show the total piece count for the order. Once you sign the delivery receipt, the shipment becomes your property. Upon receipt of your order you must notify Islands in the Sun BBQ, Inc. of any discrepancies within 24 hours from receipt of the shipment. Failure to do so will hold Islands in the Sun BBQ, Inc. harmless of any claims.